Frequently Asked Questions
Get the most out of your MOZA Racing experience with our quick guide.
Which EU countries do you ship to?
We ship to all member states of the European Union. Delivery times typically range from 3 to 7 business days depending on your specific location and local courier services.
Are customs duties included in the price?
Yes, for orders within the European Union, VAT is included in the final price at checkout, and there are no additional customs duties to pay upon delivery.
What is the warranty period for MOZA Racing hardware?
All MOZA Racing products purchased through our EU store come with a standard 2-year limited warranty covering manufacturing defects and hardware malfunctions.
Are MOZA wheel bases compatible with consoles like PS5 or Xbox?
MOZA Racing products are primarily designed for PC. However, compatibility with Xbox is available on specific models like the R3 bundle. Please check the individual product specifications for console support.
What is your return policy for sim racing gear?
We offer a 14-day return window from the date of delivery. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.
How do I update the firmware on my MOZA devices?
You can easily update your firmware using the MOZA Pit House software. Simply connect your device via USB, launch the application, and follow the prompts for the latest performance enhancements.